This privacy policy (the “Policy”) explains how ProFX and/or additional ProFX entities to whose services/website you have registered (collectively “ProFX”, “we” or “us”) collect, use, and disclose personal information through its websites, mobile applications, and other online products and services that link to this Policy (collectively, the “Services”) or when you otherwise interact with us.
We encourage you to read the Policy carefully as it forms part of ProFX’s terms and conditions, terms of business and/or terms of use, as the case may be. “We prioritize your privacy and adhere to global standards for data protection. Our practices ensure the confidentiality and security of your personal information.”
“We prioritize your data security. Your personal information is never sold or shared, except as stated in our privacy policy. Stored on encrypted Swiss servers, your data is protected with advanced security measures, ensuring privacy, compliance, and defense against unauthorized access, maintaining the highest level of confidentiality and protection.”
Personal Information
To ensure efficient service delivery, we may collect personal information relevant to our business operations.
Notice
We will request personal information from you when necessary, such as when you apply for an account or participate in promotional offers. This information is used to introduce you to our Affiliate Members, understand your financial objectives, and provide relevant services tailored to your profile. Additionally, it helps us ensure fair treatment and offer sales and post-sales services.
The personal information that will be collected from you includes:
- Personal details you provide to us on applications and other forms
- Financial details such as estimated annual income and net worth, your trading experience, and investment knowledge
- Documents that you provide to us to verify your identity, such as your passport, utility bills, and/or bank statement or your company incorporation details.
“We typically retain your personal information for a minimum of five (5) years after the completion of transactions or termination of the business relationship. If deemed unnecessary, we securely remove identifying details or destroy the records.”
The Companies may use your personal information for one or more of the following purposes:
- To confirm your identity;
- To assess your suitability for the products and services our Affiliate Members provide;
- To process your transactions;
- To provide you with transaction and post-transaction-related services;
- To inform you of products and/or services that may be of interest to you;
- To keep you updated on the issues that are relevant to your business relationship with the Companies;
- To improve the Site;
- To analyze statistical data to enable us to provide you with better products and/or services.
“We and/or our Affiliate Members may engage third-party companies to provide limited services on our behalf, such as sending newsletters and correspondence via electronic or postal mail. These companies are only provided with the necessary information to deliver the service and are prohibited from using it for any other purpose.”
“The Companies may disclose your personal information without notice when required by law or in good faith to: (a) protect their rights and comply with court orders or legal proceedings; (b) prevent potential fraud; (c) comply with legal processes or edicts of the law served on us, our Affiliate Members, or the site; (d) protect and defend the rights or property of the Companies, our Affiliate Members, and its family of Websites; and (e) act in urgent circumstances to protect personal safety.”
Cookies
We utilize cookies to collect information about your interactions with our website and other services. These small files contain unique identification tags and are stored on your device when you use our website or services. By agreeing to their use, cookies help us distinguish you from other users, enhancing your browsing experience and enabling us to improve our website.
Please click at the relevant point on our web page to confirm that you agree to our use of cookies on your device.
“Most internet browsers automatically accept cookies. However, if you prefer not to receive them, you can adjust your browser settings to refuse cookies or receive notifications for each cookie sent to your device. Please note that this may affect the quality of services provided to you by the Companies in relation to your account.”
Consent
By visiting and/or accessing this website, you consent to the Companies to collect, maintain, and use your personal information as per this policy.
Security
The Companies prioritize the security of your personal information and ensure that your choices for its use are respected. Strong measures are in place to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The Companies strictly protect the security of your personal information and honor your choices for its intended use.
“You play a significant role in safeguarding your information. Your personal details, including username and password, are confidential. Please refrain from sharing these credentials with others to ensure the security of your information.”
Access
You have the right to request a copy of any personal information held by the Companies and to notify us of any inaccuracies. To make a request, please write to us, verifying your identity and specifying the information needed. A fee may apply to cover verification and processing costs. We will acknowledge your request and respond within 40 days of receipt, along with any applicable fee.
Enforcement
We reserve the right to amend this policy at any time. Any changes will be posted here, so we encourage you to periodically review this policy. If you have any questions, wish to access or update your personal information, or opt out of receiving marketing materials, please email us at support@profx.com.